There is nothing like automation!!

I've been telling people for the last 4 month, who ask me how old I am, that i'm 37. It was only when I filled out my details on this system where it asked me for birthday and then automatically calculates your age did I realize that i'm actually 38 years old!

It reminds me of a time when I joined Mansell Group in charge of the document control department, one of the project managers would call yelling at the document controller on the job "Where is that document I sent up to the head office!" and she would respond by saying.....'er what document?' and after some to and fro discussion he would say "well I sent it up to your office and I automatically thought you would receive it." "Not if you didn't address it to me!" She would reply.


So where am I going with this........... People like automation, they trust it (should you?) they like to think that once they click on something, something else automatically happens so that they don't have to worry about it again. Maybe this is the down fall of emails

It is certainly a big part of creating processes and procedures on an electronic system.
As you think about the steps you need to put into place to create a process, don't forget to define the ones that can be automated.


Wouldn't it be great if you could click on this





and it would automatically cook you dinner!